How U Mobile builds an intelligent customer service center AiDaH based on Amazon Bedrock AgentCore
U Mobile partnered with AWS to develop the AiDaH intelligent customer service center based on Amazon Bedrock AgentCore, handling 150 operational scenarios through cross-system real-time coordination, chained reasoning, and a multi-tenant security framework, resulting in an 84.5% reduction in critical business work orders. AiDaH will launch a pilot by the end of 2025 and officially launch in Q3 2026, using Microsoft Teams as the interaction interface


















