United Airlines prohibits personal AI agents from booking tickets.
United Airlines has stated it will not allow personal AI agents to book tickets for privacy and regulatory issues, although no large number of users have yet attempted to use AI agents for bookings. The company's decision will limit the potential applications of new personal AI agents like Meta Muse and OpenAI Dots. CEO Scott Kirby said he does not want to create new middlemen. Other industry companies like eBay and several banks have also taken similar restrictions, and United Airlines said it may reconsider its decision based on future advancements in AI agents.





















