United Airlines has banned AI agents such as Muse and Instinct from booking flights.
United Airlines has announced a ban on bookings made by AI agents such as Muse and Instinct, covering app, website, and travel agent booking channels. The airline will update its booking and customer support policies to protect user personal information.
Same story2 other outlets also reported this
- Hacker News · 300+··First
United Airlines prohibits AI agents from booking flights for passengers.
- 36Kr · AI··+12 h 28 min·Reading now
United Airlines has banned AI agents such as Muse and Instinct from booking flights.
Adds:36Kr mentions Muse and Instinct as specific AI agents.
- TechCrunch · AI··+19 h 53 min
United Airlines blocked AI agents from booking flights due to cybersecurity risks
Adds:TechCrunch adds that this is the latest case of a large US company blocking AI agents and autonomous assistants from accessing their systems.
In order of publication · later reports are added as they appear · Compared by AI from each outlet’s title and summary
Source: 36Kr · AI · 36kr.com