United Airlines bans AI agents from booking flights on behalf of travelers

United Airlines stated on Wednesday that due to safety risks and potential violations of federal regulations, AI agents are prohibited from booking flights for travelers. The airline noted that AI agents accessing customer personal information (including payment credentials) could expose sensitive data and may lead to unintended purchases, account changes, or misuse of frequent flyer miles. United Airlines will update its booking and ticketing policies to directly or indirectly restrict the use of unauthorized third-party personal AI agents or assistants through its digital platform, travel agencies, and aggregators.